Please note if you are an existing Premium member and you have a question relating to your transfer to the new membership system please CLICK HERE.

FREQUENTLY ASKED QUESTIONS…

What membership types are available?

FREE ACCESS Membership allows you to download resources in the ‘Free Sample Resources’ sections at the top of each page. You can choose a PREMIUM membership that recurs monthly or yearly that gives you FULL access to ALL of our printable resources. You can cancel at any time or switch between them.

Can I change my membership plan?

Yes. With our new MemberSpace system you can change your plan from the account hub. By clicking the green ‘Your Account’ box at the bottom of your screen you can access your account hub. From here you can click on ‘Join a new plan’ to see a choice of plans. You will be shown the different prices and any pro-rata refunds may be applicable.

N.B. If you are a legacy PayPal member you will need to enter new payment details at this stage. Once you have made the change contact us at littleowlsresources@gmail.com to finalise your transition from PayPal to card payment plan.

Can I pay using a debit or credit card?

Yes. For each membership option on the ‘Pricing’ page there is a ‘Sign Up Now’ debit or credit card button option. This option is powered by Stripe through the Memberspace membership system.

How are your prices so low?

Our background in teaching and childcare means that we have always aimed to produce high quality resources at as low a cost as possible to practitioners and parents. We are an extremely motivated team of two, which keeps production costs low. At this point in time we are delighted to be able to offer amazing value. We hope this helps! 😊

I’m having trouble logging in, what should I do?

Click on the green ‘Log in/Sign up’ button at the bottom right of your screen. Input your login details on the pop-up that follows.

If your details are not recognised but you are already a member, please email us at littleowlsresources@gmail.com so we can re-send your invite to the new membership system.

Can I get another copy of my receipt?

By clicking the green ‘Your Account’ box at the bottom of your screen you can access your account hub. From here you can click on ‘View Charge History’ to see recent payments and download a PDF receipt.

N.B. Your charges/payments may not be shown if they were well before our Membership system change or if you are a Legacy PayPal member. In these instances, please contact us at littleowlsresources@gmail.com and we will send you a receipt.

I am a member and I have not been receiving your weekly e-mails. How can I make sure I get them?

If you wish to receive our inspirational newsletter service please simply sign up as a Free or Premium member. All memberships entitle you to receive this service. During the sign-up process please ensure you check the appropriate box to ‘opt in’.

If you wish to change your preference after the sign-up process, at any point you can go into 'Your Account' (click on the green button at the bottom of the screen), select 'Edit your profile' and check or uncheck the newsletter box (depending on your preference). Finally, click the green button which says 'Update profile'. You will find this by scrolling down to the bottom.

If you have any further queries relating to our mailing list please do not hesitate to contact us at littleowlsresources@gmail.com and we will be happy to help.

If I cancel my account now so that I don’t have to pay the next payment, will I still have access to resources for the rest of the period I have paid for?

If you signed up for a yearly subscription, your payment granted you access to the site for twelve months. If you choose to cancel your yearly subscription you will still have access to our Premium website resources until the end of that twelve-month period. The same is true for monthly and 6-monthly subscriptions regarding the remainder of each paid period.

By clicking the green ‘Log in/Sign up’ box at the bottom of your screen you can access your account hub. From here you can click on ‘View or Cancel Plans’ to see your plan details.

How do I cancel my account?

If you signed up using your credit or debit card you can cancel from your account hub. By clicking the green ‘Your Account’ box at the bottom of your screen you can access your account hub. From here you can click on ‘View or Cancel Plans’.

If you are a Legacy PayPal Member you can cancel directly with PayPal or e-mail us at littleowlsresources@gmail.com.

How do I change my details?

By clicking the green ‘Your Account’ box at the bottom of your screen you can access your account hub. From here you can change your card details, email, password, and profile.

If you are a Legacy PayPal member you can only alter your payment details by visiting PayPal.

I sometimes get black boxes appearing around images. Can you help?

This can happen in some rare instances. Click HERE for more information.

If you still have a question, please feel free to contact us using the form HERE.

Or try visiting our ‘Help’ page HERE.